Resume
Wordle.net word cloud of my resume
PROFESSIONAL PROFILE
Market Research Analyst. Technical Writer. Survey Designer. Survey Analyst. Six Sigma Black Belt. Statistical Analyst. Data Analyst. Project Manager. Internet Entrepreneur. Conference Planner. Blogger. Bilingual: English, German. Email Marketer. Social Networker. Team Player. Communicator. Computer Proficient. Organized. Award Winning Writer. Research Manager. MBA. 9 Years Experience. Eagle Scout. Personable. Energetic. High Integrity.
PROFESSIONAL EXPERIENCE
Director, Business Improvement, Apollo Group, Phoenix, AZ, August 2010 – present
At Apollo Group, the parent company of University of Phoenix, I lead improvement projects, as well as mentor and coach teams in continuous improvement, Lean and Six Sigma methods.
Freelance Writer, Researcher, Self employed, Gilbert, AZ January 2010 – present
I offer freelance research, writing and survey services to clients in the US and the UK
- Design, administer and analyze custom market research surveys, customer satisfaction surveys
- Write articles, white papers and blog entries
- Manage social media activities
Research Manager, iSixSigma, Gilbert, AZ June 2005 – December 2009
Media, Publishing: websites, conferences, magazine, blogs
Managed all research activity for iSixSigma Magazine publishing 26 original research articles
- Published and sold original market research reports for Six Sigma industry professionals. Six Sigma Fortune 500 List, E-Learning, Printing Industry
- Managed custom research process from design to end product including: survey design, data analysis, report writing, visual presentations with charts and graphs, and presentation to clients
- Performed quantitative and qualitative analysis on survey data and wrote benchmarking research articles for iSixSigma Magazine
- Founder and author of SixSigmaCompanies.com, a blog dedicated to providing information on the Six Sigma deployments at Fortune 1000 and Global 500 companies. Sold to iSixSigma upon employment and became part of the iSixSigma Blogosphere.
- Grew the iSixSigma Blogosphere from the ground up, managing editorial content for 16 contributing bloggers
- Grew distribution of the iSixSigma Blogosphere Newsletter to 9,500 subscribers
Research Manager, Six Sigma Academy, Scottsdale, AZ June 2001 – May 2005
Management consulting firm specializing in Six Sigma, Lean, and Change Management methodologies
Managed market research and competitive intelligence activities for company
- Conducted extensive market research through Internet, secondary, and primary sources to define the market for Six Sigma consulting services within the Fortune 500
- Prepared competitive intelligence reports for developing new market strategies
- Monitored competitive landscape and market trends in the Six Sigma industry
- Presented market research and competitive analysis to CEO and executive teams
- Researched and wrote detailed client research profiles for executive-level sales presentations
- Worked closely with internal clients to gather data to create a case study repository
Six Sigma Black Belt, Six Sigma Academy, Scottsdale, AZ September 2002 – March 2003
- Completed 4-week Six Sigma Black Belt training, September – December 2002
- Completed Internet Response Cycle time project for operations division
- Completed TRIZ training, Theory of Inventive Problem Solving, and team project to develop a document version control system for the company intranet
- Mentored Green Belts
EDUCATION
Master of Business Administration
Thunderbird, School of Global Management, Glendale, AZ 2001
Thunderbird Honor Council Member
President and Founder of the Thunderbird Mountain Biking Club
Bachelor of Arts, International Relations
Brigham Young University, Provo, UT 1997
German Language Summer Internship, Berlin, Germany 1996
ADDITIONAL SKILLS
Research: Data analysis and reporting, survey design and administration, primary and secondary research, Internet databases: Factiva, Ebsco, LexisNexis, Thompson, competitive intelligence, Net Promoter Score
Marketing: Newsletter management, email campaign management: SurveyMonkey, MailChimp, Savicom, ResultsMail, press release writing and submission
Software: Microsoft Office: Outlook, Word, Excel, PowerPoint. CRM Software: ACT!, Salesforce.com, Highrise. Statistical software: Minitab, @Risk
Web: Basic HTML, WordPress, web and blog design, Google AdWords, Google AdSense, discussion forum moderation
Social Media: Facebook, LinkedIn, Twitter, Blogging, Delicious, YouTube
Process Improvement: Six Sigma, Lean, TRIZ: Theory of Inventive Problem Solving
Languages: German: Conversant, Spanish: Basic
COMMUNITY SERVICE
Founded LinkedIn Group: Six Sigma Arizona, Church Youth Instructor, Boy Scouts of America, Missionary service in Hawaii 1990 – 1992