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Month: May 2018

Customer Satisfaction 

Customer Service Lessons from the Ice Cream Lady

May 22, 2018August 24, 2020 Michael Marx

Every Friday between 5 and 6 pm my kids hear the familiar jingle of the Ice Cream truck headed in

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Baby Steps CI Principles 

2 Second Lean

May 19, 2018 Michael Marx

If there is one company that’s the poster child for making small improvements, every day, it’s FastCap. CEO, Paul Acres

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Words of Wisdom

Our Zappos Culture is like the force from Star Wars. It bind us together and is everywhere…

— Rob S., 2009 Zappos Culture Book, pg. 108

Innovative Thinkers

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